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Tech

Key To Cyber Security In Hong Kong- Protect Your Business Today

Estimated read time 3 min read

cyber security hk is an ever-growing concern today, with the number of cyber-attacks increasing exponentially yearly. Cyber-attacks can range from the theft of personal data and financial information to the disruption of critical infrastructure and services. As such, individuals and organizations need to remain vigilant and aware of the most up-to-date cybersecurity practices.

What are the key threats to Hong Kong?

  • Phishing: Phishing is a type of cyber-attack where the attacker poses as a legitimate entity to obtain sensitive information such as usernames and passwords. These attacks are often carried out through email and can be very convincing.
  • Malware: Malware is malicious software used to gain access to a computer or network. These types of attacks can be used to steal data or disrupt services.
  • Social engineering: Social engineering is a cyber-attack where the attacker attempts to manipulate or deceive a user into accessing sensitive information. It is done through various methods, such as phishing emails, phone calls, and malicious links.
  • Information theft: Information theft is a cyber-attack where the attacker accesses and steals sensitive information from an individual or organization. It can include credit card numbers, passwords, and other personal information.

cyber security hk

Best practices for cyber security in Hong Kong

  • Updating software and antivirus: It is important to keep your software and antivirus up-to-date to protect your system from cyber-attacks. Antivirus software can detect and remove malicious software while updating software can help patch any security vulnerabilities.
  • Educating employees about cyber security: Educating your employees about cyber security is essential. It can include providing them with the knowledge and skills to protect their accounts and data, spot potential threats, and respond appropriately.
  • Implementing two-factor authentication: Two-factor authentication is an extra layer of security used to confirm a user’s identity. It is done through a code sent via text, email, or a physical key.

Government initiatives to strengthen cyber security

The Hong Kong government is taking various initiatives to strengthen its cyber security in Hong Kong. These include the Cyber Security Law, the Cyber Security and Technology Crime Bureau, and the Cybersecurity Strategy.

  • The Cyber Security Law is a comprehensive legal framework for protecting digital data in Hong Kong. It includes regulations on the storage of data, security mechanisms, and the reporting of cyber-attacks.
  • The Cyber Security and Technology Crime Bureau is the government agency responsible for investigating and prosecuting cybercrime in Hong Kong. It is responsible for educating the public on best practices and enforcing the Cyber Security Law.
  • The Cybersecurity Strategy is a government-wide plan for enhancing the cyber security of Hong Kong. This strategy involves implementing various measures, such as increasing public awareness, improving data security legislation, and developing new technologies.

Bottom line

Cyber security is an ever-growing concern, particularly in regions such as Hong Kong. The Hong Kong government is taking various initiatives to strengthen cyber security in the region, but individuals and organizations must remain vigilant and aware of the latest cyber security practices. By following best practices such as strong passwords, frequent software updates, and two-factor authentication, individuals and organizations can help protect themselves from cyber-attacks.

Categories
Technology

The Need for Outsourcing Customer Service

Estimated read time 3 min read

In today’s business climate, the marketplace rapidly changes. Oftentimes, business executives have to make hard decisions when it comes to customer service support. Perhaps one of the biggest decisions they have to make is whether to have customer support outsourcing or hire an in-house team.

Both options have their own pros and cons. Hiring an in-house team for instance enables day-to-day hands-on support to the management. However, there are some smart reasons why you must outsource your customer service support.

Customer service with high specialization

Any customer service strategy relies on good training. Agents have to be able to navigate a company tool with the help of their technical expertise. This is the best way for them to deliver effective solutions to their concerns. Moreover, they must also abide by the best practices of the industry to provide the best customer experience. This will strengthen customer loyalty.

It can be expensive to train an in-house customer service team, not to mention they all have a learning curve to deal with. It may take a while before you’ll receive the returns for your money. On the other hand, when you outsource your customer service to a third-party vendor, you will enjoy the benefits of having a highly specialized customer service team.

The Need for Outsourcing Customer Service

Cost-effective customer service

Many businesses claim that hiring a third-party vendor allows them to save a lot of money compared to maintaining an in-house team when it comes to customer support services. If you are familiar with this setup, it would be easy to see how this can help you save money every month. First of all, they have the necessary infrastructure to take care of most if not all customer needs from any given client. Customer support outsourcing also gives you the trained personnel to provide sufficient customer service support. Apart from these, you may also reap the benefits of a streamlined process that ensures maximum efficiency minus trial and error.

Hiring a resident customer service team will be a huge investment of time, money, and other resources. But by choosing the outsourcing option, you can avoid such huge expenditures.

A highly scalable customer service strategy

Aside from being cost-effective, outsourcing customer service allows for highly scalable business operations that are aligned with the current and projected business endeavors. An example of this is when the volume of calls is expected to increase by 50 percent during the peak season. By outsourcing your customer service, you need not worry about scaling the operations by yourself. The heavy work will be handled by the highly experienced third-party customer service team.

Another benefit of customer support outsourcing is having the right infrastructure that will shorten the average customer waiting time. When you have a third-party vendor partner for your customer service, you can rest assured that your customer loyalty and retention are taken care of.

Categories
Tech

Quality Web And Mobile App: Which One Do You Need?

Estimated read time 3 min read

First thing first, what do web and mobile apps mean? You have to understand the meaning of these two so that you know which one works best for your business. Finally, web and mobile apps introduced by ruby on rails help your business develop your company online and make it visible.

Web and mobile app

There is a common misconception about mobile and web apps – are they the same thing? But these two are different. Not only the differences for the user but also developed and released differently. So, it is essential not to get these two confusing.

First, it is useful to distinguish between websites and web apps. A web app is a website designed fluidly which responds to being viewed on any smartphone. There are different types of websites, some are rarely updated and static, while others have a great deal of interactivity and are responsive.

Web apps function like downloadable apps. All from the comfort of the mobile phone’s browser. What is the distinction between the web app and the mobile app?

The differences

Mobile apps are built for specific platforms, such as Android and iOS devices. These are downloadable and installed via Google Play store and App store, it has to access the system resources, such as:

  • GPS
  • Camera

Mobile apps are live. It can run on the device itself. Here are some samples of famous mobile apps:

  • Snapchat
  • Google Maps
  • Instagram
  • Facebook messenger

Web applications, on the other hand, are accessed through an internet browser. It adapts to whichever device you are viewing them on. They are not native to the particular system and don’t need to be installed or downloaded. Due to their responsive nature, they look and function a lot like mobile apps – this is where the confusion arises.

While the designers are the same and follow the same color scheme and fonts, these are two different products.

Web apps need an active internet connection to operate while mobile apps work offline. Mobile apps have the benefit of being more efficient and faster but require the user to download the update regularly. Yet, web apps update themselves. A mobile app and a web app are designed and constructed differently.

Furthermore, to differentiate between these two, it helps to understand how each will be developed.

How do mobile apps are built?

Mobile apps are more expensive to develop than web apps and they are platform-specific. Launching an app across various platforms pretty much means starting from scratch in terms of development and design. But, they are much faster and more advanced in terms of functionality and features.

To extend more of our learnings and to know how to use web and mobile apps for your business, look for the use of web and mobile apps.